Service Testimonials


atom - Service Follow-up Survey
Customer Name: William D
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2005 TOYOTA PRIUS
VIN:  
Mileage: 44,761
Service Date: 7/21/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 279289
Survey Name: Service Follow-up Survey
Date Requested: Jul 24 2010 8:32AM EST
Date Taken: Jul 24 2010 9:23AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 4
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 4
How likely is it that you would return to the dealer for future service? 4

Comments:

Always pleased with your service and with your service reps. They treat customers kindly and professionally and answered my questions well. Still love my '05 Prius as well!



atom - Service Follow-up Survey
Customer Name: Robin C
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2007 TOYOTA RAV4
VIN:  
Mileage: 45,146
Service Date: 7/21/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 279234
Survey Name: Service Follow-up Survey
Date Requested: Jul 24 2010 8:32AM EST
Date Taken: Jul 24 2010 6:14PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

i love my rav 4 and love the option for a car to use when i do the big services, i had to work alot and didnt have a free day when the 45oo mile check up came due.



 

atom - Service Follow-up Survey

Customer Name: J
Home Phone: 845
Mobile Phone: 845
Work Phone:  
Email:  
Vehicle: 2008 TOYOTA RAV4
VIN:  
Mileage: 39,976
Service Date: 6/23/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 276852
Survey Name: Service Follow-up Survey
Date Requested: Jun 26 2010 8:35AM EST
Date Taken: Jun 26 2010 11:46AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

The customer service department at Newburgh Toyota is staffed with very friendly, helpful people. This past service that my RAV 4 received was due to an unexpected problem. Leslie Youmans (spelling?), was, as always, so efficient and helpful in resolving the situation. Many thanks!

atom - Service Follow-up Survey

Customer Name: David
Home Phone: 845
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA RAV4
VIN:  
Mileage: 24,100
Service Date: 6/24/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 277134
Survey Name: Service Follow-up Survey
Date Requested: Jun 27 2010 8:33AM EST
Date Taken: Jun 27 2010 9:00AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Long time customer of your dealership and have always been happy with the service department.


atom - Service Follow-up Survey

Customer Name: Greg
Home Phone:  
Mobile Phone: 845
Work Phone:  
Email:  
Vehicle: 2010 TOYOTA COROLLA
VIN:  
Mileage: 28,122
Service Date: 6/24/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 275912
Survey Name: Service Follow-up Survey
Date Requested: Jun 27 2010 8:33AM EST
Date Taken: Jun 27 2010 8:44AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Great servicee and verry nice people. Much better service than the prestige in ramsey!


atom - Service Follow-up Survey
Customer Name: Nicholas P
Home Phone: 845
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA COROLLA
VIN:  
Mileage: 32,263
Service Date: 6/24/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 277086
Survey Name: Service Follow-up Survey
Date Requested: Jun 27 2010 8:33AM EST
Date Taken: Jun 27 2010 10:56AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 4
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 4
How likely is it that you would return to the dealer for future service? 5

Comments:

Always a pleasure. Still requesting Paul as mechanic, due to knowledge and personality (taking nothing away from the other mechanics). All ASM's have been pleasant, also.


atom - Service Follow-up Survey

Customer Name: Anita G
Home Phone: 845
Mobile Phone:  
Work Phone: 845
Email:  
Vehicle: 2008 TOYOTA COROLLA
VIN:  
Mileage: 25,503
Service Date: 6/11/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 276063
Survey Name: Service Follow-up Survey
Date Requested: Jun 14 2010 8:33AM EST
Date Taken: Jun 14 2010 9:58AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Everyone is always very, very nice!

 


atom - Service Follow-up Survey

Customer Name: Christopher Z
Home Phone: 845
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2006 TOYOTA TRUCK TACOMA
VIN:  
Mileage: 27,391
Service Date: 6/10/2010
Service Advisor: FELICITA
Service Advisor Number: 43153
RO#: 275920
Survey Name: Service Follow-up Survey
Date Requested: Jun 13 2010 8:34AM EST
Date Taken: Jun 13 2010 11:23AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

As usual, Toyota of Newburgh was fast, courteous and effective. I would drive out of my way to get service from this superior Toyota dealership. All of the ladies and gentlemen in the service department are very professional. Each one makes me feel special and they really seem to care about my experience at their dealership. I cannot say enough about this dealership representing the Toyota company. You have a winning team here and they could be and should be a model for the rest of your Toyota dealerships countrywide. Thank you so much, Chris


atom - Service Follow-up Survey

Customer Name: Ellen G
Home Phone: 914
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA CAMRY
VIN:  
Mileage: 45,087
Service Date: 5/18/2010
Service Advisor: ANTHONY BULZOMI
Service Advisor Number: 9102
RO#: 274116
Survey Name: Service Follow-up Survey
Date Requested: May 21 2010 8:36AM EST
Date Taken: May 22 2010 3:03PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

As usual the service department of Newburg Toyota has been wonderful in their service delivery as well as their accomodating staff. Thanks.


atom - Service Follow-up Survey
Customer Name: William W
Home Phone: 845
Mobile Phone: 845
Work Phone:  
Email: WILLIAMHWAY@AOL.COM
Vehicle: 2009 TOYOTA PRIUS
VIN:  
Mileage: 21,805
Service Date: 5/18/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 274166
Survey Name: Service Follow-up Survey
Date Requested: May 21 2010 8:36AM EST
Date Taken: May 21 2010 12:59PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Did a nice job, very happy.....



atom - Service Follow-up Survey

Customer Name: Darlene W
Home Phone: 845
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2010 TOYOTA RAV4
VIN:  
Mileage: 2,958
Service Date: 5/4/2010
Service Advisor: FELICITA
Service Advisor Number: 43153
RO#: 273051
Survey Name: Service Follow-up Survey
Date Requested: May 7 2010 9:48AM EST
Date Taken: May 7 2010 6:33PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

you have always treated me well at your business. Thanks for taking care of me................ Darlene Walsh

atom - Service Follow-up Survey

Customer Name: Bernard B
Home Phone: 845
Mobile Phone: 917
Work Phone: 845
Email:  
Vehicle: 2003 TOYOTA 4RUNNER
VIN:  
Mileage: 93,361
Service Date: 5/7/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 273303
Survey Name: Service Follow-up Survey
Date Requested: May 10 2010 6:25AM EST
Date Taken: May 10 2010 8:29AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 4
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

My initial service was for a 90K checkup and that took a very long time. I appreciated that you considerately arranged for a loaner vehicle and it made what would have been a very boring 8 hours wait into a nice adventure, but it was a very long day waiting for the vehicle. I was distressed that some part of the service required that I would have to return for additional service - not part of the initial service but a malfunction caused by a system flush. I live over 50 miles from your dealership, so having to return there for an additional procedure was inconvenient, at best. However, this was also an acceptable inconvenience thanks to your courteous driver trying to get

atom - Service Follow-up Survey

Customer Name: Willie
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2002 TOYOTA CAMRY
VIN:  
Mileage: 75,000
Service Date: 1/16/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 264350
Survey Name: Service Follow-up Survey
Date Requested: Jan 19 2010 9:33AM EST
Date Taken: Jan 19 2010 1:14PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 4
How likely is it that you would return to the dealer for future service? 5

Comments:

Still test running my car to make sure all is OK but I always feel more comfortable bringing my Camry to Toyota Newburgh. The service extension from sales to service, as it has been to date, makes me want to be a repeat customer. I always worry that my luck will run out & I will have a bad experience but that hasn't happened to date. REALLY appreciated the loaner, too. Thanks!
 

atom - Service Follow-up Survey
Customer Name: Vincent C
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2004 TOYOTA HIGHLANDER
VIN:  
Mileage: 50,000
Service Date: 1/14/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 264028
Survey Name: Service Follow-up Survey
Date Requested: Jan 17 2010 9:33AM EST
Date Taken: Jan 19 2010 9:41PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

John, Alex and Kenny were very hepful in taking care of the problem that I had with my car.

 

atom - Service Follow-up Survey

Customer Name: David B
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA RAV4
VIN:  
Mileage: 15,000
Service Date: 1/22/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 264904
Survey Name: Service Follow-up Survey
Date Requested: Jan 25 2010 9:34AM EST
Date Taken: Jan 25 2010 10:23AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

atom - Service Follow-up Survey

Customer Name: John W
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA SIENNA
VIN:  
Mileage: 5,000
Service Date: 1/21/2010
Service Advisor: ALEX REYES
Service Advisor Number: 282
RO#: 264819
Survey Name: Service Follow-up Survey
Date Requested: Jan 24 2010 9:35AM EST
Date Taken: Jan 24 2010 9:40AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

atom - Service Follow-up Survey

Customer Name: Victor M
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2005 TOYOTA 4RUNNER
VIN:  
Mileage: 95,948
Service Date: 1/22/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 264829
Survey Name: Service Follow-up Survey
Date Requested: Jan 25 2010 9:34AM EST
Date Taken: Jan 25 2010 12:40PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

I was very pleased with the service. Once I was notified the repairs of my truck was going to be longer than expected, I was given a loaner car for the day. I was very pleased how I was treated and everyone was plesant and helpful.

 

atom - Service Follow-up Survey

Customer Name: Katherine K
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2007 TOYOTA YARIS
VIN:  
Mileage: 58,925
Service Date: 1/22/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 264882
Survey Name: Service Follow-up Survey
Date Requested: Jan 25 2010 9:34AM EST
Date Taken: Jan 25 2010 7:26PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

as always you are dependable....I was out more quickly than I had thought, which allowed me not to have to use any time off from work! Thank you,

 

atom - Service Follow-up Survey
Customer Name: William P
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2007 TOYOTA CAMRY
VIN:  
Mileage: 38,929
Service Date: 1/26/2010
Service Advisor: ALEX REYES
Service Advisor Number: 282
RO#: 265178
Survey Name: Service Follow-up Survey
Date Requested: Jan 29 2010 9:32AM EST
Date Taken: Jan 29 2010 2:30PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5
Customer Name: Gerald G
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA RAV4
VIN:  
Mileage: 4,926
Service Date: 12/26/2009
Service Advisor: FELICITA
Service Advisor Number: 43153
RO#: 262943
Survey Name: Service Follow-up Survey
Date Requested: Dec 29 2009 9:32AM EST
Date Taken: Dec 30 2009 8:00AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

very good service and happy to know for the future that you are open from 7am. thanks and happy new year.

Customer Name: Jose
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2005 TOYOTA 4 RUNNER
VIN:  
Mileage: 80,798
Service Date: 12/26/2009
Service Advisor: FELICITA
Service Advisor Number: 43153
RO#: 262939
Survey Name: Service Follow-up Survey
Date Requested: Dec 29 2009 9:32AM EST
Date Taken: Dec 30 2009 12:05PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

this is the only dealership i trust with my vehicles.


Customer Name: Michael H
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2003 TOYOTA HIGHLANDER
VIN:  
Mileage: 180,000
Service Date: 12/26/2009
Service Advisor: JOHN MIYOSHI
Service Advisor Number: 25806
RO#: 262933
Survey Name: Service Follow-up Survey
Date Requested: Dec 29 2009 9:32AM EST
Date Taken: Dec 30 2009 8:03AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Came in without appointment for a "check engine light" problem. Took care of me and the problem quickly, at a reasonable cost. Typical of the way I am treated by your service department.


Customer Name: David H
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2008 TOYOTA SEQUOIA
VIN:  
Mileage: 15,207
Service Date: 12/22/2009
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 262789
Survey Name: Service Follow-up Survey
Date Requested: Dec 25 2009 9:31AM EST
Date Taken: Dec 25 2009 8:30PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

easy to schedule, reasonable rates, pleasant people, no problems!, quite pleased!


Customer Name: Christopher Z
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2000 TOYOTA MR2
VIN:  
Mileage: 56,000
Service Date: 12/23/2009
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 262520
Survey Name: Service Follow-up Survey
Date Requested: Dec 26 2009 9:31AM EST
Date Taken: Dec 26 2009 11:11AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

As always, it was a superior experience dealing with the Service Area staff. -Christopher Z



Customer Name: Kevin M
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2007 TOYOTA TACOMA 4X4
VIN:  
Mileage: 75,000
Service Date: 12/17/2009
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 262370
Survey Name: Service Follow-up Survey
Date Requested: Dec 20 2009 9:35AM EST
Date Taken: Dec 21 2009 7:24PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

The service department at Toyota of Newburgh is like family... you never worry and always trust what your getting. I have been coming to Toyota of Newburgh for for over 30 years. Many thanks to the many people who help bring excellent service to the table. Thanks to Leslie, John, and Ken.
 

atom - Service Follow-up Survey

Customer Name: Linda W
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA RAV4
VIN:  
Mileage: 25,807
Service Date: 1/11/2010
Service Advisor: ALEX REYES
Service Advisor Number: 282
RO#: 264079
Survey Name: Service Follow-up Survey
Date Requested: Jan 14 2010 9:33AM EST
Date Taken: Jan 14 2010 9:43AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Service was quick and efficient. Car runs great.

 

atom - Service Follow-up Survey

Customer Name: Thomas K
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2010 TOYOTA CAMRY
VIN:  
Mileage: 12,722
Service Date: 1/6/2010
Service Advisor: FELICITA
Service Advisor Number: 43153
RO#: 263570
Survey Name: Service Follow-up Survey
Date Requested: Jan 9 2010 9:34AM EST
Date Taken: Jan 13 2010 7:27PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Everyone involved in my last service experience was EXCELLENT! THANK YOU !!

 

atom - Service Follow-up Survey

Customer Name: Douglas S
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2005 TOYOTA CAMRY
VIN:  
Mileage: 124,000
Service Date: 1/11/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 263922
Survey Name: Service Follow-up Survey
Date Requested: Jan 14 2010 9:33AM EST
Date Taken: Jan 14 2010 9:20PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Consistently excellent service.

 

atom - Service Follow-up Survey

Customer Name: Ricki B
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA CAMRY
VIN:  
Mileage: 34,959
Service Date: 1/15/2010
Service Advisor: ALEX REYES
Service Advisor Number: 282
RO#: 264340
Survey Name: Service Follow-up Survey
Date Requested: Jan 18 2010 9:32AM EST
Date Taken: Jan 18 2010 10:11AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5

atom - Service Follow-up Survey

Customer Name: Elizabeth M
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2010 TOYOTA PRIUS
VIN:  
Mileage: 8,223
Service Date: 3/3/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 267743
Survey Name: Service Follow-up Survey
Date Requested: Mar 6 2010 9:34AM EST
Date Taken: Mar 8 2010 8:55PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 4
How likely is it that you would return to the dealer for future service? 4

Comments:

The service dept. took the car on time and delivered it back at the time they said. Since this was a "recall" brake software adjust on our 2010 Prius,and we were not noticing any problems yet, it is useless to say anything about the quality of the service. Also, we were sampled on the phone.

 

atom - Service Follow-up Survey

Customer Name: Michael P
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2007 TOYOTA CAMRY
VIN:  
Mileage: 22,881
Service Date: 3/16/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 268934
Survey Name: Service Follow-up Survey
Date Requested: Mar 19 2010 8:33AM EST
Date Taken: Mar 21 2010 7:38PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Great service from my 2001 Camry to my 2007 Camry.
 

atom - Service Follow-up Survey

Customer Name: Joseph R
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA CAMRY
VIN:  
Mileage: 25,000
Service Date: 3/18/2010
Service Advisor: ALEX REYES
Service Advisor Number: 282
RO#: 269115
Survey Name: Service Follow-up Survey
Date Requested: Mar 21 2010 8:36AM EST
Date Taken: Mar 21 2010 9:07AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

We have purchased 4 Toyota Camrys the last few years and have only taken them to the dealerships for service. Currently the two cars that we have are a 2009 and 2000. The older one is working on 200,000 miles. It runs like a new car, too.
 
----- Original Message -----
Sent: Friday, April 09, 2010 10:21 AM
Subject: Personal Note of Thanks

 
Good Morning Anthony,
I wanted to write you and tell you how very pleased and satisfied I have been with the two service appointments for my wife’s and my Toyotas that occurred this week.  Your extreme concern and willingness to “make things right” was greatly appreciated and I feel you did everything within your power to ensure that my vehicle issues were met and corrected.  My RAV4 has never felt as stable and solid throughout the entire nine years I’ve owned the car and that is definitely due to the attention to detail and expert work by the Toyota technicians under your supervision.
Please express my appreciation to your entire team including Leslie Youmans for she was very attentive to my concerns and did everything she could to ensure that I remained a satisfied customer of Toyota of Newburgh.
Feel free to post this email on your customer satisfaction bulletin board and forward to the CEO of Toyota of Newburgh as a testimony of a very satisfied customer.  As a result of your excellent service to my vehicle, I will remain a satisfied and devoted customer of Toyota of Newburgh for many years to come.
Thank you for an excellent service experience!
Sincerely,
Jack Maxfield
 
 
Jack  Maxfield
Administrative Assistant
Jewish Chapel
750 Merritt Road
West Point, N.Y.   10996-1401

atom - Service Follow-up Survey

Customer Name: Evelyn P
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2005 TOYOTA 4RUNNER
VIN:  
Mileage: 30,216
Service Date: 4/12/2010
Service Advisor: ALEX REYES
Service Advisor Number: 282
RO#: 271289
Survey Name: Service Follow-up Survey
Date Requested: Apr 15 2010 8:34AM EST
Date Taken: Apr 15 2010 10:47AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Our family has purchased four Toyota's since 2003. We come back to this particular dealership because the salespeople are great and the follow up service maintenances have always been good. It is not unusual to sit in the waiting room and someone strike up a conversation whey they come to this particular Toyota service location in Newburgh. Everyone comes to the same conclusion, that this is a respectable and honest repair shop.

 

atom - Service Follow-up Survey

Customer Name: David W
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2010 TOYOTA PRIUS
VIN: J
Mileage: 4,625
Service Date: 4/12/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 271286
Survey Name: Service Follow-up Survey
Date Requested: Apr 15 2010 8:34AM EST
Date Taken: Apr 15 2010 8:48AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 4
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 3
How likely is it that you would return to the dealer for future service? 3

Comments:

Everything was fine...the only problem is mine, i.e. I live north of Newburgh and across the river in Wappingers. Thanks.

atom - Service Follow-up Survey

Customer Name: Anthony F
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2007 TOYOTA AVALON
VIN:  
Mileage: 17,202
Service Date: 1/29/2010
Service Advisor: ALEX REYES
Service Advisor Number: 282
RO#: 265354
Survey Name: Service Follow-up Survey
Date Requested: Feb 1 2010 9:31AM EST
Date Taken: Feb 1 2010 10:25AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Great Dealership and Service department. My car is always serviced at my appointment time. Customer service is pleasant and answers all of my questions. I purchased my last two cars from Newburgh Toyota and will return for my next. Thanks, Anthony F

 

atom - Service Follow-up Survey

Customer Name: Freddy P
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2004 TOYOTA CAMRY
VIN:  
Mileage: 185,000
Service Date: 2/5/2010
Service Advisor: LESLIE YOUMANS
Service Advisor Number: 23665
RO#: 265888
Survey Name: Service Follow-up Survey
Date Requested: Feb 8 2010 9:32AM EST
Date Taken: Feb 11 2010 10:03AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

The customer service are very profesional and always courtesy

 
Customer Name: Brian L
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2001 JEEP CHEROKEE
VIN:  
Mileage: 127,000
Service Date: 2/3/2010
Service Advisor: 23665
Service Advisor Number: 23665
RO#: 265156
Survey Name: Service Follow-up Survey
Date Requested: Feb 6 2010 9:37AM EST
Date Taken: Feb 11 2010 6:11AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Everyone at Toyota of Newburgh is great, plus we love our Toyota!

 

atom - Service Follow-up Survey

Customer Name: Richard T
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2005 TOYOTA SIENNA
VIN:  
Mileage: 65,335
Service Date: 2/1/2010
Service Advisor: 23665
Service Advisor Number: 23665
RO#: 265536
Survey Name: Service Follow-up Survey
Date Requested: Feb 4 2010 9:33AM EST
Date Taken: Feb 10 2010 9:03PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Alex Reyes was very helpful and informative as usual, the service staff is always on point, thanks.

 

atom - Service Follow-up Survey

Customer Name: Micheal N
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2007 TOYOTA TACOMA
VIN:  
Mileage: 20,000
Service Date: 2/6/2010
Service Advisor: 43153
Service Advisor Number: 43153
RO#: 265967
Survey Name: Service Follow-up Survey
Date Requested: Feb 9 2010 9:32AM EST
Date Taken: Feb 10 2010 8:44PM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

The team that you have at the Newburgh dealership are the best!! I have always had good dealing with them. Mike

 

atom - Service Follow-up Survey

Customer Name: Sheila H
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2009 TOYOTA RAV4
VIN:  
Mileage: 5,000
Service Date: 2/8/2010
Service Advisor: ALEX REYES
Service Advisor Number: 282
RO#: 266056
Survey Name: Service Follow-up Survey
Date Requested: Feb 11 2010 9:33AM EST
Date Taken: Feb 11 2010 11:46AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

I have always found staff and service at Newburgh Toyota well above the norm. I actually reside 3 miles from another dealer, but will drive the 20+ miles one way to go to Newburgh. This is my third Toyota, but not my last.

 

atom - Service Follow-up Survey

Customer Name: Joanne S
Home Phone:  
Mobile Phone:  
Work Phone:  
Email:  
Vehicle: 2010 TOYOTA CAMRY
VIN:  
Mileage: 6,845
Service Date: 2/13/2010
Service Advisor: KEN
Service Advisor Number: 9123
RO#: 266514
Survey Name: Service Follow-up Survey
Date Requested: Feb 16 2010 9:33AM EST
Date Taken: Feb 16 2010 10:29AM EST
Conducted Via: Email

Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

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